SUMMARY

User Experience Architect with years of professional industry experience creating & shipping effective human-computer interfaces for massive data systems on multiple screen sizes (desktop, handheld, TV, etc...) Master's degree in Human-Computer Interaction, Bachelor's degree in Computer Engineering. Strives for simple, structured, and streamlined systems that ship early and iterate often.

QUALIFICATIONS

Expertise
  • User-centered design methodologies, user research processes, usability techniques.
  • Dynamic iterative design, rapid prototyping, agile development.
  • User-generated content, social media, community-driven businesses.
  • Clean, efficient, intuitive interfaces for all screens.
Strengths
  • Translating complex problems into simple solutions.
  • Leading large projects and multi-disciplinary teams.
  • Data-driven design for massive systems and large applications.
  • Instinctual understanding of user behaviors and effective interactions.
  • Attention to detail & consistency, and when to appropriately go "out of book".
  • Balancing business goals, user needs, technical limitations, and time constraints.
Technical
  • Specifications, wireframes, schematics, mockups, flowcharting, prototyping.
  • Task analysis, persona development, mental modeling, storyboarding.
  • Competitive analysis, contextual inquiry, heuristic evaluation, usability testing.
  • Solid foundation of programming fundamentals.
  • Tools: Sketch, Fireworks, OmniGraffle, Keynote, Photoshop, InVision, Balsamiq, Paper-n-Pencil
  • Programming: AJAX, ASP, C, C++, CSS, DOM, (D)HTML, Java, JSP, Javascript, Perl, PHP, Python, Objective-C, SQL, XML, XSSI

EXPERIENCE

Product Design Manager Twilio (2014 - present)
  • Managing the product design team responsible for the Twilio Developer Console user experience, including architecture, interaction, design, research, and usability.
Principal Information Architect Zynga (2011 - 2014)
  • Responsible for information architecture and interaction design of network UI services for a leading social gaming company
  • Defined the UI architecture of Words With Friends mobile game, Zynga's web-based game portal, and Zynga's mobile network services for phone & tablet
  • Translated high-level requirements into actionable interface specifications
  • Collaborated with Product Management to define overall user experience
  • Worked in Agile teams with Developers from concept to final product
  • Delivered workflows, schematics, wireframes, mock-ups, specifications, and prototypes
  • Planned, designed, and evaluated usability tests
Lead Interface Designer Grid Net (2009 - 2011)
  • Researched, designed, and developed the Network Management User Interface for a cleantech company pioneering broadband SmartMeters and a SmartGrid network operating system
  • Responsible for information display, data visualization, and interaction & interface design.
  • Programmed CSS, (D)HTML, Javascript, jQuery, PHP
Advisor LiveColony (2010 - 2011)
  • Provided advice and feedback on mobile interface issues
  • Delivered designs for mobile location-based map screens
Lead Interface Designer YouTube (2006 - 2009)
  • Researched, defined, designed, and developed new and existing projects for the market-leader in online video
  • Responsible for user research, information architecture, interaction model, usability, interface design, and presentation-layer development
  • Led user experience group of 10+ contributors
  • Collaborated closely with Product Management to define overall user experience
  • Worked jointly with Engineering to develop and implement presentation-layer production code
  • Gathered, analyzed, and evaluated user needs and business requirements
  • Translated business strategies and user needs into actionable specifications
  • Delivered workflows, schematics, wireframes, mock-ups, and prototypes
  • Planned, designed, recruited, conducted and evaluated usability tests
  • Encouraged drive toward a more CSS-based page presentation
  • Programmed Cheeta, CSS, (D)HTML, Javascript, Python
Senior Interaction Designer Shutterfly (2005 - 2006)
  • Responsible for user research, information architecture, and interaction model of numerous projects at a leading online photo service
  • Collaboratively worked with Product Marketing to define overall user experience
  • UI consultant for various components of Shutterfly's desktop photo organization software application
  • Translated business requirements and user needs into detailed functional documents
  • Delivered workflows, schematics, mock-ups, specifications, and prototypes
  • Planned, scripted, and evaluated usability tests
  • Planned, scripted, recruited, conducted, and evaluated contextual interviews
  • Worked closely with Engineering, QA, and Customer Service
Senior Product Designer CafePress (2004 - 2005)
  • Responsible for user research, information architecture, interaction model, usability, and interface design of the leading user-generated online marketplace
  • Researched, designed, and prototyped a Flash-based Rich Internet Application for fluidly creating products
  • Gathered, analyzed, and evaluated user needs and business requirements
  • Translated business requirements and user needs into detailed functional documents
  • Delivered workflows, schematics, storyboards, mock-ups, specifications, and prototypes
  • Planned, designed, recruited, conducted and evaluated usability tests
  • Worked collaboratively in small Agile development teams
  • Spearheaded drive toward "standard-compliance" page presentation
  • Contributed user interface guidelines to company-wide Style Guide
  • Programmed ASP, CSS, (D)HTML, Javascript
Lead Interaction Designer TechTV (2004)
  • Researched, specified, defined, and designed web site for a progressive technology-based cable television company
  • Responsible for user research, information architecture, usability, interaction model, and interface design
  • Managed the definition and design of company-wide Content Management System
  • Translated business requirements and user needs into functional specifications
  • Delivered workflows, schematics, mock-ups, and specifications
  • Planned, designed, conducted and evaluated usability tests
  • Worked collaboratively with business owners, content producers, designers, and developers
Lead Interface Designer & Developer NexTag (2003 - 2004)
  • Researched, specified, designed, and developed new and existing projects for industry-leading online product & services comparison search site
  • Responsible for user research, information architecture, usability, interaction model, interface design, and presentation-layer development
  • Defined, designed, and developed online storefront building tools
  • Worked closely with Product Management, Engineering, QA, Customer Service
  • Translated vague business strategies into functional UI requirements
  • Planned, designed, conducted and evaluated usability tests
  • Delivered workflows, schematics, mock-ups, and prototypes
  • Interfaced presentation layer with server-side APIs
  • Programmed CSS, (D)HTML, Java, Javascript, JSP, JSTL, XML
Interaction Designer Macromedia/Adobe (2002)
  • Redesigned public web site for a leading digital-tools software company
  • Responsible for information architecture, interaction model, and user interface of Macromedia's Developer Center and Support Center
  • Translated business requirements into functional specifications
  • Analyzed and evaluated usability tests into actionable results for use on projects
  • Delivered functional specifications, workflows, schematics, wireframes, mock-ups
  • Worked closely with business owners, designers, developers and engineers
Lead Interface Designer & Developer Bigstep (1998 - 2001)
  • Researched, specified, designed, and developed new and existing projects for an innovative small-business online marketplace
  • Responsible for user research, information architecture, usability, interaction model, interface design, and presentation-layer development
  • Managed Interaction Architecture Group, with 3 direct reports
  • Served as Project and Team Lead on numerous projects
  • Conducted and evaluated user research and usability tests
  • Worked collaboratively in interdisciplinary teams
  • Translated business strategies into functional requirements and specifications
  • Delivered functional & technical specifications, workflows, schematics, wireframes, mock-ups, and prototypes
  • Interfaced presentation layer with server-side APIs
  • Programmed CSS, (D)HTML, JHTML, JSP, Javascript, Java, XML
Co-Founder bianca.com (1994 - 1998)
  • Created, designed, and developed the first web-based user-generated virtual community
  • Grew site from web pioneer into profitable business
  • Responsible for overall user experience, interface design & development, community development, system implementation
  • Designed and developed software from the ground up for e-commerce, community activities, content management, production tools
  • Programmed C, HTML, Java, Javascript, Perl
Interface Developer Wired/HotWired (1995 - 1996)
  • Designed and developed online information systems for a pioneering digital media company
  • Member of design/development team for the first commercial Java-based chat applications
  • Developed strategies to build greater sense of community
  • Programmed C, HTML, Java, Javascript, Perl

EDUCATION

University of Illinois, Chicago
Master of Science in Math & Computer Science specializing in Human-Computer Interaction
Thesis: A Case Study In User Centered Design Of A High Traffic World Wide Web Virtual Community

University of Michigan
Bachelor of Science in Computer Engineering