C. Form Miller

Agile Design Management

Product Design Manager with years of industry experience managing agile design teams and empowering others thru human-centered management to ship effective human-computer interfaces for massive data systems in varied environments. Strives for simple and structured high-quality experiences that customers love and business values.


Skills

Expertise
  • Human-centered management of design teams in agile environments using user-centered design methodologies.
  • Dynamic user-centered iterative design; rapid prototyping; agile development.
  • Clean, efficient, intuitive interfaces for all screens.
Strengths
  • Leading large projects and managing multi-disciplinary teams.
  • Translating complex problems into simple solutions.
  • Data-driven design for massive systems and large applications.
  • Deep understanding of user behaviors and effective interactions.
  • Balancing business goals, user needs, technical limitations, and time constraints.
  • Working collaboratively with Product and Engineering to ship quality software.

Experience

Product Design Director

RapidAPI
  • Leading product design for Enterprise, Growth, and API Hub experiences.
2022 - present

Product Design Manager

Twilio
  • 2019 - 2022
  • Managing multiple teams of product designers responsible for Twilio’s Developer Console including Console frameworks, Numbers, Serverless, IoT, Healthcare, and Global Regions.
  • 2016 - 2019
  • Head of product design team of 14 multidisciplinary contributors, responsible for the Twilio Developer Console user experience, including architecture, interaction, design, usability, research, testing, operations, systems, tooling, and process.
  • Recruited, hired, managed, and grew design team from 2 to 14 in multiple disciplines, including product design, research, and design systems.
  • Managed people, projects, and processes by determining problems, setting goals, assessing risk, prioritizing initiatives, driving alignment, managing project loads, and allocating designers to ensure teams were shipping quality experiences addressing business needs within tight timelines.
  • Devised and implemented design operations and lean processes that moved complex projects forward and drove scope, scale, alignment, prioritization, tracking, reporting, status, blockers, and dependencies.
  • Collaborated with GMs, VPs and Directors of 15 business units to assess needs, align product and design, define and prioritize roadmap initiatives, and ensure smooth product development.
  • 2014 - 2016
  • First product designer supporting the entire customer-facing product suite of the Twilio Developer Portal. Responsible for user research, information architecture, interaction model, interface design, usability, testing, and specification of every product and service in the Twilio Developer Portal.
  • Researched, analyzed, defined, designed, tested, specified, developed, and deployed 8 new products & services, including Console, Video, Wireless, SIP Trunking, Numbers, Chat, Taskrouter, and DevTools.
  • Defined, architected, and designed the “unbundling” of Twilio from one monolithic product into distinct individual products, setting up company for significant future growth into many new product areas.
2014 - 2022

Principal Information Architect

Zynga
  • Responsible for information architecture and interaction design of network UI services for a leading social gaming company.
  • Defined the UI architecture of multiple Zynga properties, including: Words With Friends mobile game, Zynga's web-based game portal zynga.com, and Zynga's mobile network services for phone & tablet.
  • Translated high-level requirements into actionable interface specifications.
  • Collaborated with Product Management to define overall user experience.
  • Worked in Agile teams with Developers from concept to final product.
  • Delivered workflows, schematics, wireframes, mock-ups, specifications, and prototypes.
  • Planned, designed, and evaluated usability tests.
2011 - 2014

Lead Interface Designer

GridNet
  • Researched, designed, and developed the Network Management User Interface for a cleantech company pioneering broadband SmartMeters and a SmartGrid network operating system.
  • Responsible for information display, data visualization, and interaction & interface design.
  • Programmed CSS, (D)HTML, Javascript, jQuery, PHP
2009 - 2011

Lead Interface Designer

YouTube
  • Led YouTube's user experience group of 10+ UX contributors in multiple disciplines.
  • Researched, defined, designed, and developed new and existing projects for the pioneering leader in online video.
  • Responsible for user research, information architecture, interaction model, usability, interface design, and presentation-layer development.
  • Collaborated closely with Product Management to define overall user experience.
  • Worked jointly with Engineering to develop and implement presentation-layer production code.
  • Gathered, analyzed, and evaluated user needs and business requirements.
  • Translated business strategies and user needs into actionable specifications.
  • Delivered workflows, schematics, wireframes, mock-ups, and prototypes.
  • Planned, designed, recruited, conducted and evaluated usability tests.
  • Encouraged drive toward a CSS framework-based page presentation.
  • Programmed Cheeta, CSS, (D)HTML, Javascript, Python
2006 - 2009

Senior Interaction Designer

Shutterfly
  • Responsible for user research, information architecture, and interaction model of numerous projects at a leading online photo service.
  • Collaboratively worked with Product Marketing to define overall user experience.
  • UI consultant for various components of Shutterfly's desktop photo organization software application.
  • Translated business requirements and user needs into detailed functional documents.
  • Delivered workflows, schematics, mock-ups, specifications, and prototypes.
  • Planned, scripted, and evaluated usability tests.
  • Planned, scripted, recruited, conducted, and evaluated contextual interviews.
  • Worked closely with Engineering, QA, and Customer Service.
2005 - 2006

Senior Product Designer

CafePress
  • Responsible for user research, information architecture, interaction model, usability, and interface design of the leading user-generated online marketplace.
  • Researched, designed, and prototyped a Flash-based Rich Internet Application for fluidly creating products.
  • Gathered, analyzed, and evaluated user needs and business requirements.
  • Translated business requirements and user needs into detailed functional documents.
  • Delivered workflows, schematics, storyboards, mock-ups, specifications, and prototypes.
  • Planned, designed, recruited, conducted and evaluated usability tests.
  • Worked collaboratively in small Agile development teams.
  • Spearheaded drive toward "standard-compliance" page presentation.
  • Contributed user interface guidelines to company-wide Style Guide.
  • Programmed ASP, CSS, (D)HTML, Javascript
2004 - 2005

Lead Interface Designer & Developer

NexTag
  • Researched, specified, designed, and developed new and existing projects for industry-leading online product & services comparison search site.
  • Responsible for user research, information architecture, usability, interaction model, interface design, and presentation-layer development.
  • Defined, designed, and developed online storefront building tools.
  • Worked closely with Product Management, Engineering, QA, Customer Service.
  • Translated vague business strategies into functional UI requirements.
  • Planned, designed, conducted and evaluated usability tests.
  • Delivered workflows, schematics, mock-ups, and prototypes.
  • Interfaced presentation layer with server-side APIs.
  • Programmed CSS, (D)HTML, Java, Javascript, JSP, JSTL, XML
2003 - 2004

Interaction Designer

Adobe / Macromedia
  • Redesigned public web site for a leading digital-tools software company.
  • Responsible for information architecture, interaction model, and user interface of Macromedia's Developer Center and Support Center.
  • Translated business requirements into functional specifications.
  • Analyzed and evaluated usability tests into actionable results for use on projects.
  • Delivered functional specifications, workflows, schematics, wireframes, mock-ups.
  • Worked closely with business owners, designers, developers and engineers.
2002

Lead Interface Designer & Developer

BigStep
  • Researched, specified, designed, and developed new and existing projects for an pioneering small-business online marketplace.
  • Responsible for user research, information architecture, usability, interaction model, interface design, and presentation-layer development.
  • Managed Interaction Architecture Group, with 3 direct reports.
  • Served as Project and Team Lead on numerous projects.
  • Conducted and evaluated user research and usability tests.
  • Worked collaboratively in interdisciplinary teams.
  • Translated business strategies into functional requirements and specifications.
  • Delivered functional & technical specifications, workflows, schematics, wireframes, mock-ups, and prototypes.
  • Interfaced presentation layer with server-side APIs.
  • Programmed CSS, (D)HTML, JHTML, JSP, Javascript, Java, XML
1998 - 2001

Co-Founder

bianca.com
  • Created, designed, and developed the first ever web-based user-generated virtual community.
  • Grew site from web pioneer into profitable business.
  • Responsible for overall user experience, interface design & development, community development, system implementation, and business administration.
  • Designed and developed software from the ground up for e-commerce, community activities, content management, production tools.
  • Programmed C, HTML, Java, Javascript, Perl
1994 - 1998

Interface Developer

Wired / HotWired
  • Designed and developed online information systems for a pioneering digital media company.
  • Member of design/development team for the first commercial Java-based chat applications.
  • Developed strategies to build greater sense of community.
  • Programmed C, HTML, Java, Javascript, Perl
1995 - 1996

Education

University of Illinois, Chicago

Masters of Science
Master of Science in Math & Computer Science, specializing in Human-Computer Interaction
Thesis: A Case Study In User Centered Design Of A High Traffic World Wide Web Virtual Community

University of Michigan

Bachelor of Science
Bachelor of Science in Computer Engineering, specializing in Computer Science and User-Centered Design.

Interests

Outside of the office, I enjoy time with my family and being outdoors, and am passionate about music, science, and personal liberty.

While outdoors I am fond of hiking, biking, running, music festivals, and the sheer wonder of nature.

When inside I regularly listen to music (all styles) and dabble in amature jazz-groove DJing. I enjoy analog games (boards and cards), documentaries, science fiction shows, and have a soft spot for coming of age stories.

And no matter the season or locale, I especially enjoy beverages and smiles :)


Contact

You can reach me via email at christoform@gmail.com